Side
- The Conversation Manager Role
- 2.0 Overview Of Conversation Manager Role
- 2.1 Preparing For Important Conversations
- 2.2 Sharing And Negotiating The Purpose Of The Conversation
- 2.3 Taking Turns And Sharing The Airtime
- 2.4 Building Your Conversations On A Foundation Of Mutual Respect
- 2.5 Recognising And Honouring The Conversational Rights Of Others And Yourself
- 2.6 Making Feelings And Emotions Serve Conversations
- 2.7 Reading The Context Of The Conversation And Deciding How Best To Respond
- 2.8 Approaching Conversations Collaboratively Rather Than Competitively
- 2.9 Repairing Conversations
- 2.10 Helping Others To Play Better - Conversational Coaching
- The Explainer Role
- 3.0 Overview Of The Explainer/Teller Role
- 3.1 Engaging The Other Person's Attention
- 3.2 Using Headlines & Underlines To Introduce Key Points
- 3.3 Putting Your Conversational Partner In The Picture
- 3.4 Filling The Picture With Useful Detail
- 3.5 Bringing Your Stories, Messages, Points Of View And Cases To Life
- 3.6 Personalising Your Communication
- 3.7 Encouraging Questions And Dealing With Them Carefully
- 3.8 Checking That You Have Been Understood Clearly And Completely
- The Understander Role
- 4.0 Overview Of The Understander Role
- 4.1 Visibly Tuning In
- 4.2 Listening Actively With An Open Mind
- 4.3 Listening For Highlights
- 4.4 Feeding Back Selected Highlights
- 4.5 Working To Get The Full Picture
- 4.6 Using Constructive Rather Than I'll-Conceived Responses
- 4.7 Summarising For Clarity And Understanding
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page revision: 30, last edited: 24 Jun 2009 14:50
